TERMS AND CONDITIONS
Terms and Conditions
This section contains information about the terms and conditions governing your use of the website, as well as information on the service you can expect from us. The website is operated by The Guild of Jewellery Designers Ltd (Company Number: 07258309 ), referred to as The Guild of Jewellery designers/we/our/us.
Please ensure you read through these terms and conditions carefully before using this website, as your use of this website signifies your acceptance of these terms. We also advise you save a copy for future reference.
Our intention is to provide the highest quality of goods and service. If you have any queries or comments, please send an e-mail to firstname.lastname@example.org
We endeavour to provide you with an accurate impression of and information on our products throughout the website, however, please note that images are not to scale and colours shown will vary according to the settings of your computer and monitor.
All of our products will be subject to a lead time during which they will be manufactured to order. Standard Lead time: 2 - 3 weeks.
All prices displayed are current retail prices in Pounds Sterling and include VAT at the rate of 20%.
Whilst we endeavour to ensure that prices on the website are correct, errors can occur. If there is an error in the price of the goods you have ordered you will be contacted as soon as possible. You may then choose to continue at the correct price or cancel your order. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods you will receive a full refund.
4. ORDER PROCESS
The placing of an order on the website is an offer, not a contract of sale. You will receive an e-mail from us confirming your order. We advise that you keep the e-mail for your own records.
All orders are subject to availability and payment clearance.
Rings can be purchased online in all sizes. We make each item individually when ordered.
In exceptional circumstances, if we are unable to fulfil an accepted order, we will re-credit your PayPal account with the original amount and you will be notified by e-mail. Under no circumstances will we be liable for any additional amounts.
5. ENGRAVING AND PERSONALISATION
Please be aware all personalised jewellery of prints, engravings, bespoke commissions etc. are made especially to your requirements and therefore, we cannot accept returns unless we have made a mistake with your order (such as a miss-spelling). Sizing rings which have been engraved may have a higher charge to alter or may need to be remade.
6. DELIVERY & RETURNS
Please see our delivery & returns policy page for more information.
Titanium is regarded as a non-precious metal and therefore does not require to be hallmarked. We use the GETi mark on all of our rings for identification only.
Recently the UK hallmarking regulations have been changed to allow for the quality marking of the precious metal elements within mixed metal jewellery under some circumstances. However in practice, as the precious metal elements themselves are required to carry the hallmark, it proves to be impractical to mark the visible outside of items inlaid into titanium. We, therefore, describe our mixed metal jewellery as titanium with precious metal and do not specify the type or quality.
8. ORDER PAYMENT
When you have selected the items that you wish to purchase, you may complete the transaction via our secure online payment gateway supplied by PayPal.
The Guild of Jewellery Designers endeavour to ensure the information contained within this website is up to date, factually correct and free of technical errors. However, The Guild of Jewellery Designers cannot guarantee that this site and its contents are completely free of technical errors or incorrect information.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we will not be held liable for any losses caused as a result of unauthorised access to information provided by you.
By using this site, you acknowledge that you take full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site or any other sites that link to or from this site.
If you are not satisfied with the site, then please email us with your comments at email@example.com. However, your only legal recourse is to stop using the site.
11. LEGAL GOVERNANCE
Your use of this site and any contract between you and The Guild of Jewellery Designers for the sale of products shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
We may amend these terms and conditions from time to time without notice and will post the new version on the website when we do so. Your continued use of the website will signify your acceptance of those new terms.
12. CUSTOMER CARE
If you need assistance for any reason, please contact us at firstname.lastname@example.org or call us on 0121 507 0994 (International +44 121 507 0994).
Representatives are available 09:00 to 16:45 Monday to Thursday and 16:00 on Friday, excluding UK bank holidays.
All graphics & images are the property of The Guild of Jewellery Designers.
All GETi designs are copyright of The Guild of Jewellery Designers. No unauthorised images are to be removed or used without consent from the company. All content of this website is owned, with all rights reserved, by The Guild of Jewellery Designers Ltd. By using this website you agree to use it for lawful purposes only.